Before approval
Artwork changes
Use the proof stage to check faces, composition, wording and placement. Included revision terms are shown with the product or service.
Returns & replacements
Start with the kind of issue.
Artwork changes, delivery damage and change-of-mind requests follow different paths. This guide helps you contact the right team with the right information.
The official Refund Policy controls eligibility
This guide explains the support process but does not replace the current Refund Policy linked in the footer.
Personalized products
Change-of-mind returns
Because personalized products are made for one customer, eligibility can differ from standard products. Review the official Refund Policy before ordering.
Arrival issue
Damaged or incorrect item
Contact us promptly with the order number, packaging photos and clear photos of the issue so the team can review an appropriate resolution.
How to begin
Request a review
Use Contact Us and keep the item and packaging until the review is complete. Do not return a personalized item without instructions.